Account, Support & Reference
Troubleshooting Guide
Step-by-step solutions for offline errors, failed generation, silent audio, slow rendering, and lost projects.
4 min read•Last updated: September 2026
Common Issues and Instant Fixes
Consult this reference whenever you encounter an unexpected state in the editor:
- 'You are not connected to the internet': Check your Wi-Fi or VPN, wait 5 seconds, and click 'Try again'.
- Generation Will Not Start: Ensure your prompt isn't empty, uploaded audio is under 25 MB, and your account has active credits.
- No Speech Detected: Audio must contain clear vocal speech. Minimize background music and long pauses in source recordings.
- Rendering Is Slow: Close resource-heavy apps and background tabs. Long voiceovers, multiple animated GIFs, and complex fonts require more CPU cycles.
- Preview / Export Differs: Always click 'Apply & re-render' after modifying canvas elements to bake changes into the MP4.
- Microphone Access Failed: Ensure you are using HTTPS or localhost and allow browser mic permissions in your browser address bar.
- Google Drive Error: Disconnect and reconnect Drive from the account menu to refresh your OAuth session.
- Lost Project: Remember that signing out clears local browser storage. Restore your project by importing your backup .explay file.